.skm-nesc-section[data-astro-cid-z33hyob3]{width:100%}.skm-nesc[data-astro-cid-z33hyob3]{font-family:var(--skm-font-body);color:var(--skm-text-primary);grid-template-columns:minmax(0,11fr) auto minmax(0,9fr);align-items:center;gap:12px;padding:18px;display:grid}.skm-nesc__conv[data-astro-cid-z33hyob3]{background:var(--skm-white);border:1px solid var(--skm-neutral-100);border-radius:var(--skm-radius-lg);box-shadow:var(--skm-shadow-md);gap:8px;padding:12px;display:grid}.skm-nesc__conv-head[data-astro-cid-z33hyob3]{align-items:center;gap:8px;display:flex}.skm-nesc__avatar[data-astro-cid-z33hyob3]{background:var(--skm-purple-100);width:28px;height:28px;color:var(--skm-purple-700);letter-spacing:.02em;border-radius:50%;flex:none;justify-content:center;align-items:center;font-size:10px;font-weight:700;display:inline-flex}.skm-nesc__who[data-astro-cid-z33hyob3]{gap:1px;min-width:0;display:grid}.skm-nesc__name[data-astro-cid-z33hyob3]{font-size:11.5px;font-weight:700}.skm-nesc__handle[data-astro-cid-z33hyob3]{color:var(--skm-text-secondary);white-space:nowrap;text-overflow:ellipsis;font-size:9px;overflow:hidden}.skm-nesc__flag[data-astro-cid-z33hyob3]{letter-spacing:.03em;text-transform:uppercase;color:var(--skm-status-pending-ink);background:var(--skm-status-pending-soft);border-radius:var(--skm-radius-pill);white-space:nowrap;margin-left:auto;padding:2px 7px;font-size:8.5px;font-weight:700}.skm-nesc__bubble[data-astro-cid-z33hyob3]{border-radius:var(--skm-radius-md);max-width:88%;padding:7px 10px;font-size:10.5px;line-height:1.45}.skm-nesc__bubble--in[data-astro-cid-z33hyob3]{background:var(--skm-neutral-50);border-bottom-left-radius:var(--skm-radius-xs);justify-self:start}.skm-nesc__bubble--out[data-astro-cid-z33hyob3]{background:var(--skm-ui-primary-soft);border-bottom-right-radius:var(--skm-radius-xs);justify-self:end}.skm-nesc__actions[data-astro-cid-z33hyob3]{align-items:center;gap:10px;margin-top:2px;display:flex}.skm-nesc__escalate[data-astro-cid-z33hyob3]{color:var(--skm-white);background:var(--skm-pink-500);border-radius:var(--skm-radius-pill);align-items:center;gap:5px;padding:5px 11px;font-size:10px;font-weight:700;display:inline-flex}.skm-nesc__glyph[data-astro-cid-z33hyob3]{flex:none;width:10px;height:10px}.skm-nesc__quiet-action[data-astro-cid-z33hyob3]{color:var(--skm-text-secondary);font-size:9.5px;font-weight:600}.skm-nesc__flow[data-astro-cid-z33hyob3]{flex:none;width:44px;height:24px;position:relative}.skm-nesc__path[data-astro-cid-z33hyob3]{border-top:2px dotted var(--skm-purple-200);position:absolute;top:50%;left:0;right:8px}.skm-nesc__chev[data-astro-cid-z33hyob3]{border-top:2px solid var(--skm-purple-300);border-right:2px solid var(--skm-purple-300);width:7px;height:7px;position:absolute;top:50%;right:2px;transform:translateY(-50%)rotate(45deg)}.skm-nesc__dot[data-astro-cid-z33hyob3]{background:var(--skm-ui-primary);opacity:0;--nesc-dx:34px;--nesc-dy:0px;border-radius:50%;width:7px;height:7px;margin-top:-3.5px;position:absolute;top:50%;left:0}.skm-nesc__dot--b[data-astro-cid-z33hyob3],.skm-nesc__dot--amb[data-astro-cid-z33hyob3]{background:var(--skm-purple-300);width:5px;height:5px;margin-top:-2.5px}.skm-nesc__dest[data-astro-cid-z33hyob3]{background:var(--skm-neutral-25);border:1px solid var(--skm-neutral-100);border-radius:var(--skm-radius-lg);align-content:center;align-self:stretch;gap:8px;min-width:0;padding:12px;display:grid}.skm-nesc__dest-head[data-astro-cid-z33hyob3]{align-items:center;gap:8px;display:flex}.skm-nesc__logo[data-astro-cid-z33hyob3]{background:var(--skm-white);border:1px solid var(--skm-neutral-100);border-radius:var(--skm-radius-sm);flex:none;justify-content:center;align-items:center;width:26px;height:26px;display:inline-flex}.skm-nesc__logo[data-astro-cid-z33hyob3] img[data-astro-cid-z33hyob3]{object-fit:contain;width:18px;height:18px}.skm-nesc__dest-name[data-astro-cid-z33hyob3]{font-size:12px;font-weight:700}.skm-nesc__connected[data-astro-cid-z33hyob3]{color:var(--skm-status-scheduled-ink);white-space:nowrap;align-items:center;gap:4px;margin-left:auto;font-size:8.5px;font-weight:600;display:inline-flex}.skm-nesc__connected[data-astro-cid-z33hyob3]:before{content:"";background:var(--skm-status-scheduled);border-radius:50%;width:5px;height:5px}.skm-nesc__ticket[data-astro-cid-z33hyob3]{background:var(--skm-white);border:1px solid var(--skm-neutral-100);border-radius:var(--skm-radius-md);box-shadow:var(--skm-shadow-card);gap:5px;padding:10px 11px;display:grid}.skm-nesc__ticket-top[data-astro-cid-z33hyob3]{justify-content:space-between;align-items:center;gap:8px;display:flex}.skm-nesc__ticket-id[data-astro-cid-z33hyob3]{letter-spacing:.02em;color:var(--skm-text-secondary);font-size:9.5px;font-weight:700}.skm-nesc__status[data-astro-cid-z33hyob3]{letter-spacing:.03em;text-transform:uppercase;color:var(--skm-status-scheduled-ink);background:var(--skm-status-scheduled-soft);border-radius:var(--skm-radius-pill);padding:2px 7px;font-size:8.5px;font-weight:700}.skm-nesc__subject[data-astro-cid-z33hyob3]{font-size:11px;font-weight:600;line-height:1.35}.skm-nesc__requester[data-astro-cid-z33hyob3]{color:var(--skm-text-secondary);font-size:9px}.skm-nesc__ticket-meta[data-astro-cid-z33hyob3]{gap:5px;margin-top:2px;display:flex}.skm-nesc__meta-chip[data-astro-cid-z33hyob3]{color:var(--skm-text-secondary);background:var(--skm-neutral-50);border:1px solid var(--skm-neutral-100);border-radius:var(--skm-radius-pill);white-space:nowrap;padding:2px 7px;font-size:8.5px;font-weight:600}@keyframes skm-nesc-rise{0%{opacity:0;transform:translateY(8px)}to{opacity:1;transform:translateY(0)}}@keyframes skm-nesc-press{0%{transform:scale(1)}45%{transform:scale(.93)}to{transform:scale(1)}}@keyframes skm-nesc-travel{0%{opacity:0;transform:translate(0)scale(.7)}18%{opacity:1}82%{opacity:1}to{opacity:0;transform:translate(var(--nesc-dx), var(--nesc-dy)) scale(.9)}}@keyframes skm-nesc-ticket-in{0%{opacity:0;transform:translate(-10px)scale(.96)}to{opacity:1;transform:translate(0)scale(1)}}@keyframes skm-nesc-status-pulse{0%{transform:scale(1)}40%{transform:scale(1.12)}to{transform:scale(1)}}.skm-nesc--enter[data-astro-cid-z33hyob3] [data-astro-cid-z33hyob3][data-skm-anim=esc-row]{animation:.38s cubic-bezier(.22,1,.36,1) both skm-nesc-rise;animation-delay:calc(60ms + var(--skm-anim-index,0) * 90ms)}.skm-nesc--enter[data-astro-cid-z33hyob3] [data-astro-cid-z33hyob3][data-skm-anim=esc-btn]{animation:.32s cubic-bezier(.22,1,.36,1) .85s both skm-nesc-press}.skm-nesc--enter[data-astro-cid-z33hyob3] .skm-nesc__dot--a[data-astro-cid-z33hyob3]{animation:.85s cubic-bezier(.22,1,.36,1) 1.1s forwards skm-nesc-travel}.skm-nesc--enter[data-astro-cid-z33hyob3] .skm-nesc__dot--b[data-astro-cid-z33hyob3]{animation:.85s cubic-bezier(.22,1,.36,1) 1.32s forwards skm-nesc-travel}.skm-nesc--enter[data-astro-cid-z33hyob3] [data-astro-cid-z33hyob3][data-skm-anim=esc-ticket]{animation:.5s cubic-bezier(.22,1,.36,1) 1.6s both skm-nesc-ticket-in}.skm-nesc--enter[data-astro-cid-z33hyob3] [data-astro-cid-z33hyob3][data-skm-anim=esc-status]{animation:.5s cubic-bezier(.22,1,.36,1) 2.25s both skm-nesc-status-pulse}@keyframes skm-nesc-amb-travel{0%{opacity:0;transform:translate(0)scale(.7)}2%{opacity:1}8%{opacity:1}10%{opacity:0;transform:translate(var(--nesc-dx), var(--nesc-dy)) scale(.9)}to{opacity:0;transform:translate(var(--nesc-dx), var(--nesc-dy)) scale(.9)}}.skm-nesc[data-astro-cid-z33hyob3][data-beat-inview] .skm-nesc__dot--amb[data-astro-cid-z33hyob3]{animation:9s cubic-bezier(.22,1,.36,1) 4s infinite skm-nesc-amb-travel}@media (prefers-reduced-motion:reduce){.skm-nesc--enter[data-astro-cid-z33hyob3] [data-astro-cid-z33hyob3][data-skm-anim=esc-row],.skm-nesc--enter[data-astro-cid-z33hyob3] [data-astro-cid-z33hyob3][data-skm-anim=esc-btn],.skm-nesc--enter[data-astro-cid-z33hyob3] .skm-nesc__dot--a[data-astro-cid-z33hyob3],.skm-nesc--enter[data-astro-cid-z33hyob3] .skm-nesc__dot--b[data-astro-cid-z33hyob3],.skm-nesc[data-astro-cid-z33hyob3][data-beat-inview] .skm-nesc__dot--amb[data-astro-cid-z33hyob3],.skm-nesc--enter[data-astro-cid-z33hyob3] [data-astro-cid-z33hyob3][data-skm-anim=esc-ticket],.skm-nesc--enter[data-astro-cid-z33hyob3] [data-astro-cid-z33hyob3][data-skm-anim=esc-status]{animation:none}}@media (width<=560px){.skm-nesc[data-astro-cid-z33hyob3]{grid-template-columns:minmax(0,1fr);gap:10px;padding:14px}.skm-nesc__flow[data-astro-cid-z33hyob3]{justify-self:center;width:24px;height:34px}.skm-nesc__path[data-astro-cid-z33hyob3]{border-top:0;border-left:2px dotted var(--skm-purple-200);inset:0 auto 10px 50%}.skm-nesc__chev[data-astro-cid-z33hyob3]{inset:auto auto 2px 50%;transform:translate(-58%)rotate(135deg)}.skm-nesc__dot[data-astro-cid-z33hyob3]{--nesc-dx:0px;--nesc-dy:24px;margin-top:0;margin-left:-3.5px;top:0;left:50%}.skm-nesc__dot--b[data-astro-cid-z33hyob3],.skm-nesc__dot--amb[data-astro-cid-z33hyob3]{margin-left:-2.5px}}