Reputation
See your reputation move before your rating does.
Answer Google Business reviews on brand from every location, catch sentiment shifts as they trend, and keep comments and DMs in the same queue, with AI-drafted replies in your voice.
- Sam Whitford@samwhitford45mUnreplied
Yes please, Thursday works. And tell him I'm bringing my own belt, I've heard about the loaner bin.
on “42 of you at the 6am this morning. Cold room, heavy…”Positive - Renee Calderrenee.calder.94hUnreplied
Hi, I'm having surgery next month and need to pause my membership for about 8 weeks. What's the process? Don't want to cancel outright, I'll be back.
on “New cycle, new timetable. Strength blocks at 6am, 7…”Question - Jordan Liu@jordanliu.runs12h
Hey, never lifted before. Is the 7am strength class beginner friendly or should I start somewhere else? Slightly terrified of being the obvious new person.
on “Member spotlight: Dana. Eight months ago her goal w…”Question - Aisha Drummondaisha-drummond-coach3d
Hi, saw the Head Coach posting for Dockside. I've led a team of four at a strength gym for the past three years. Before I apply: is relocation support on the table? I'…
on “Coach tip: your deadlift setup is too slow. Walk in…”Question
The numbers that matter
What earns the trust.
CSAT rating
Across 10,000+ marketers using Sked.
Average first response
Average time to a real human reply from support.
on G2
Verified customer reviews on G2.
security
Independently audited.
Reviews and messages, one workflow.
Google Business reviews land in the same inbox as your comments, DMs and mentions, so responding to reputation is part of your day, not a separate app. AI drafts a reply for each review in your brand voice, you assign or edit, and AI social listening tracks how sentiment moves over time.
Turn a Google review into a reply without leaving Sked.
Open a Google Business review and Sked drafts a suggested response in your brand voice. Edit and send, or assign it to a teammate with an internal note first. Tags and filters keep each location's reviews organised, and completed ones drop out of the queue.
- EventThis Saturday: Riverside Market, stall 14, under the striped awning. We're bringing the full bread table plus a market-only special: brown butter and sage scones. Not available in the shop. Market opens at 8am and the scones are usually gone by 9:30. Card and cash both fine, and the coffee cart next to us opens when we do. See you there.Learn more
- OfferSoup season starts today. First up: tomato and fennel with thick-cut grilled rye, $12 with bread. New soup every Monday through winter, and we'll post the lineup here each week. Vegetarian, and the rye is yesterday's bake so nothing goes to waste. Available from 11:30 till sold out, eat in or take away.Order online
- UpdateHoliday hours: we're closed Monday so the team can have a proper sleep-in. Back Tuesday 7am with a full counter and a fresh pot of soup. Tip if your weekend loaf needs to stretch: wrap it in a tea towel, not plastic. It'll keep till Wednesday.
Every review arrives with a draft reply ready to edit.
How reputation stays healthy
Three habits that keep the brand looking after itself.
Reviews in the message queue
Google reviews land beside comments, DMs, mentions and tags. Filter, tag and hide the ones you have handled, so nothing sits unanswered.
AI-suggested replies
Each Google Business review comes with a draft response in your brand voice, something no major competitor offers. Edit and send, or route it to a teammate with an internal note first.
Sentiment over time
AI social listening charts how tone shifts across your channels and ties it to campaigns, so you see the trend, not just the newest review.
Sked vs the tab shuffle
Stop answering reviews one login at a time.
- Check Google, then each social app, one login at a time
- Write every review reply from a blank box
- Forward sensitive ones around over email for sign-off
- Never see whether tone is trending up or down
- Google reviews and social messages in one shared queue
- AI drafts each reply in your brand voice to edit and send
- Assign and add an internal note before anything publishes
- Chart sentiment over time across your channels
Who it's for
Built for brands judged on their reviews.
Local and multi-location brands
Keep every location's Google reviews answered on brand from one queue, with tags and filters so no location slips through.
Franchises
Route sensitive replies for sign-off before they go live, so head office keeps the brand voice consistent across every outlet.
Agencies
Manage client reputation across reviews and social from one login, and show the sentiment trend in a report clients can read.
Works with
Reputation management works with the rest of the workspace
Inbox
Reviews share the same unified queue as your comments, DMs, mentions and tagged posts.
Explore →Social listening
Track sentiment, competitors and audience so replies fit the wider mood, not just one review.
Explore →Analytics
Report on engagement and response alongside the sentiment picture in one place.
Explore →
How do I manage my brand's online reputation with Sked?
Connect your accounts and Sked brings Google Business reviews into the same inbox as your comments, DMs and mentions. AI drafts a reply for each review in your brand voice, you assign or edit before sending, and AI social listening charts how sentiment moves over time across your channels.
- Respond to Google Business reviews directly from Sked
- AI-suggested replies for Google reviews, which no major competitor offers
- Assign, tag, filter and hide completed conversations
- Sentiment tracked over time across your channels
The proof behind the workflow.
- 94%customer satisfaction (CSAT)Measured across 10,000+ marketers who run their social on Sked.
- 90saverage first responseAverage time to a real human reply from the support team.
- 4.6/5on G2 from verified reviews80+ verified customer reviews on G2.
- SOC 2Type 2 certifiedYour content and your audience data, handled to enterprise standard.
Common questions
Questions about Reputation management.
Which reviews can I respond to?
Google Business reviews, answered directly from Sked in the same inbox as your comments and DMs. AI drafts a suggested response per review in your brand voice, and you can tag, filter and hide the ones you have handled.
What does unified engagement cover?
Comments, DMs, mentions and tagged posts from your connected social channels, plus Google Business reviews, all in one inbox. Reply, assign to a teammate and add internal notes without switching between apps.
Do you track sentiment as well as reviews?
Yes. AI social listening charts audience sentiment over time across your channels alongside competitor and trend insights, so you see the direction your reputation is heading, not just the latest review.
Can I route a review to a teammate before replying?
Yes. Assign any review or message to the right person and add an internal comment so context travels with it. Sensitive replies can go through sign-off before they are published, and completed items can be hidden.
Does it work for multi-location brands?
It is built for it. Local and multi-location teams keep every location's Google reviews answered on brand from one queue, with tags and filters to keep each location's reviews separate and nothing missed.
Which plans include reputation management?
Review management and sentiment monitoring are included from the higher tiers. The pricing page shows exactly what each plan covers so you can match reputation tools to how you work.
Updated
See Reputation management in action. Start your 14-day trial.
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