Found Salt Theory on a slow Sunday and left with the perfect linen cover-up. The team helped me size two swimsuits without any pressure and the fit is exactly right. Easily my favourite shop on the coast.
HubSpot
BetaEscalate a conversation to HubSpot without leaving Sked.
When a social comment or DM needs support, send it to HubSpot as a ticket. The transcript, the requester's handle and a link back to Sked travel with it.
Sked · Inbox · HubSpot
One click, one ticket, no duplicates.
1click
conversation to ticket
From any Sked inbox conversation.
Outbound only
nothing imported
Sked never reads your HubSpot tickets or deals.
No duplicates
retries reconcile
Each escalation carries its own id.
Social support belongs in your help desk.
Your inbox catches the complaint. Your support team lives in HubSpot. Escalation sends the conversation across as a ticket, so nobody rebuilds the context in a copy and paste.
Sked · Inbox
thank you, maya. slow sundays are exactly what we are made for. so glad the linen cover-up and both suits fit just right, come back any time, the kettle is always on.
Escalation without the copy-paste.
The whole conversation travels
The ticket carries the message transcript, the requester's social handle, and a deep link back to the Sked conversation.
Retries never duplicate
Each escalation carries its own id. Send it twice and HubSpot still shows one ticket.
Assign it to the right owner
Pick a default HubSpot owner when you connect, so escalated tickets land with the right person.
It only goes one way.
This connection pushes Sked inbox conversations out to HubSpot as tickets. It does not bring HubSpot tickets, contacts or deals into Sked.
hi! torn between the M and L in the square neck. I'm usually a 12 on the bottom, 10 on top. which way should I go?9h
hi hana, go the L. the square neck runs snug through the hips and the L gives you the same line up top. if it's not right, exchanges are free both ways.8h
What lands on the ticket, exactly.
The subject, a transcript excerpt of the customer conversation, the requester's name and handle, priority mapped to your HubSpot values, your tags, and a deep link back to the conversation in Sked. Internal notes are stripped before anything leaves: what your team says to each other stays in Sked.
- Transcript excerpt, requester and priority included
- Deep link back to the Sked conversation
- Internal notes never leave Sked
Marigold & Rye@marigoldandrye
FiltersDisplay
Internal review1
ScheduledWed 22 Jul, 10:30 AM
Marigold & Rye
Holiday gift boxes are open for pre-order: seeded rye, chocolate babka, house granola and a jar of hot honey butter, $58. Limited to 80 boxes. Order at the counter or through the link in bio. Pre-orders close the 18th, or when they're gone. Local delivery available the final week before the holidays. #giftideas #holidayshopping #shoplocal
Launch+1
Internal reviewClient approval0
Approved1
ScheduledSat 18 Jul, 8:00 AM
Marigold & Rye
Some news: from next month, our counter coffee comes from Cooper Lane Roasters, a small-batch roastery 11 streets away. We tried nine local roasters before picking. Their medium roast plus one of our morning buns is the best $9 breakfast in the neighbourhood. Retail bags hit our shelf the same week, $19. #localcoffee #shoplocal
Launch+1
ApprovedScheduled3
ScheduledSun 12 Jul, 7:30 AM
Marigold & Rye
This weekend's specials: cardamom knots, pear and frangipane tart, and the breakfast pie is back. The pie sells out every single week, usually before 10am. Want a sure thing? Pre-order at the counter by Friday close. Doors at 7, Saturday and Sunday. #weekendbaking #breakfastpie #bakerylife
Launch+1
ScheduledScheduledTue 14 Jul, 8:30 AM
Marigold & Rye
Saturday: Riverside Market, stall 14, 8am until sold out. New this week: rye crackers made from offcuts of the seeded loaf, $6 a bag, great with the cheddar from the dairy stall next to us. Zero waste, very good snack. Come tell us what you think.
Launch+1
ScheduledScheduledFri 17 Jul, 9:00 AM
Marigold & Rye
Winter menu lands Wednesday. New: braised leek and gruyere danish, a darker city loaf, and hot honey butter for the morning buns. Full list goes up on the board and here at 9am, and we'll be sampling the danish at the counter all morning. The favourites aren't going anywhere. We're just adding.
Launch+2
ScheduledOne custom property makes retries bulletproof.
Add a sked_escalation_id ticket property in HubSpot and every escalation is deduped on it: a retried escalation finds its existing ticket instead of opening a second one. Without the property everything still works; you just lose the dedupe. Default ticket owners come from your own HubSpot owner list.
- Dedupe keyed on sked_escalation_id, never the subject
- Works without the property; better with it
- Default owner picked from your HubSpot owners
Escalation is one workflow of many.
HubSpot handles the tickets. Salesforce and Zendesk connect the same way, and the ideas board reads Notion, Asana and RSS.
+ more
Get the HubSpot connection first.
Workflow integrations are rolling out to pilot accounts first. Tell us how your team uses HubSpot and we'll let you know the moment the connection opens up.
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The proof behind the workflow.
- 91%customer satisfaction (CSAT)Measured across 10,000+ marketers who run their social on Sked.
- 4.6/5on G2 from verified reviews80+ verified customer reviews on G2.
- SOC 2Type 2 certifiedYour content and your audience data, handled to enterprise standard.
“Sked Social changed the game and became the operational backbone of the agency almost overnight.”
Common questions
Questions about HubSpot integration.
Does this bring HubSpot tickets into Sked?
No, it works the other way. When a social conversation in Sked's inbox needs support, you escalate it and Sked creates a ticket in HubSpot. Nothing is imported from HubSpot into Sked.
What lands on the HubSpot ticket?
The conversation transcript, the requester's social handle, and a deep link back to the conversation in Sked so an agent can reply where it started.
What happens if an escalation is retried?
Each escalation carries its own id, stored on the ticket. A retry updates the existing ticket rather than creating a second one.
Do our internal notes go to HubSpot?
No. Internal notes are stripped before the escalation leaves Sked. The ticket carries the customer conversation, not your team's commentary.
Do I need to configure anything in HubSpot?
One optional custom ticket property: sked_escalation_id. With it, retried escalations dedupe onto their existing ticket. Without it everything still works; duplicates just become possible on retry.
Who gets assigned the ticket?
A default owner you choose from your own HubSpot owner list when setting up the connection. Reassign inside HubSpot as usual after that.
Can the support team see the original conversation?
Yes. Every ticket carries a deep link back to the conversation in Sked, so an agent can read the full social thread in one click.
Updated
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Love it. Can we hold until the Cooper Lane contract is countersigned? Should be Thursday.