Security and Privacy at Sked Social

Sked Social takes security and privacy seriously for all of our customers. We use the governance, risk and security compliance tool Drata to provide continuous monitoring of our GRC approach including:

  • Infrastructure security and monitoring controls in place (such as encryption policies and firewalls)
  • Employee and contractor processes for data access (such as background checks),
  • Internal policies for how we process and manage our code and internal data, and
  • Clarity in our Terms and Privacy Policy about how we handle data.

Sked successfully completed our SOC 2 Type 1 certification in November 2024, with a successful independent audit completed by CPA firm Assurance Lab. SOC 2 represents a high standard that is globally recognised to demonstrate our commitment to securing our customers' critical information assets. SOC 2 is similar to other frameworks like ISO 27001.

Sked Social anticipates to complete its Type 2 certification in Q1 2025, which audits a minimum 3 monthly observation period.

Access to our audit reports, policies and procedures, or attestation certification is available on request to enterprise customers. 

Please speak to sales or customer success (as appropriate) if you require access to this data.

Sked is an Australian company and adheres to the Australian Privacy Principles, which are substantially similar to GDPR and other privacy regulation in other jurisdictions. See our Privacy Policy for more details. We also have other regulatory obligations to regulators such as data breach notification obligations with the Office of the Australian Information Commissioner.

Vulnerability disclosure policy

Sked Social is committed to ensuring the safety and security of our customers and employees. We aim to foster an environment of trust, and an open partnership with the security community, and we recognize the importance of vulnerability disclosures and whistleblowers in continuing to ensure safety and security for all of our customers, employees and company. 

We have developed this policy to both reflect our corporate values and to uphold our legal responsibility to good-faith security researchers that are providing us with their expertise and whistleblowers who add an extra layer of security to our infrastructure.

How to Submit a Vulnerability

To submit a vulnerability report to Sked Social's Product Security Team, please use the email [email protected].

Preference, Prioritization, and Acceptance Criteria

We will use the criteria from the next sections to prioritize and triage submissions.

What we would like to see from you

  • Well-written reports in English will have a higher probability of resolution.
  • Reports that include proof-of-concept code equip us to better triage.
  • Reports that include only crash dumps or other automated tool output may receive lower priority.
  • Reports that include products not on the initial scope list may receive lower priority.
  • Please include how you found the bug, the impact, and any potential remediation.
  • Please include any plans or intentions for public disclosure.

What you can expect from Sked Social

  • A timely response to your email (within 2 business days).
  • After triage, we will send an expected timeline, and commit to being as transparent as possible about the remediation timeline as well as on issues or challenges that may extend it.
  • An open dialog to discuss issues.
  • Notification when the vulnerability analysis has completed each stage of our review.
  • Credit after the vulnerability has been validated and fixed.

If we are unable to resolve communication issues or other problems, Sked Social may bring in a neutral third party to assist in determining how best to handle the vulnerability.

Please note that we do not currently compensate third party researchers (ie those not engaged by Sked Social directly for the purposes of security research or assessment) through bug bounties or similar for their reports.

Legal Posture

Sked Social will not engage in legal action against individuals who submit vulnerability reports through our Vulnerability Reporting inbox. We openly accept reports for the currently listed Sked Social products. We agree not to pursue legal action against individuals who:

  • Engage in testing of systems/research without harming Sked Social or its customers.
  • Engage in vulnerability testing within the scope of our vulnerability disclosure program.
  • Test on products without affecting customers, or receive permission/consent from customers before engaging in vulnerability testing against their devices/software, etc.
  • Adhere to the laws of their location and the location of Sked Social.
  • Refrain from disclosing vulnerability details to the public before a mutually agreed-upon timeframe expires.

We ask that security researchers adhere to our Terms of Service.

Whistleblowing Policy

How to Submit a Report

To anonymously report an information security program violation or a violation of related laws and regulations, please contact our external counsel Paul Noonan at the email [email protected].

Preference, Prioritization, and Acceptance Criteria

We will use the criteria from the following sections to prioritize and review submissions

What we expect from you

  • Detailed report made in good faith or based on a reasonable belief. Good Faith means the truthful reporting of a company-related violation of information security policies, procedures, or regulations, as opposed to a report made with reckless disregard or willful ignorance of facts. Reasonable Belief refers to the subjective belief in the truth of the disclosure AND that any reasonable person in a similar situation would objectively believe based on the facts.
  • Details of the violation (i.e., what, how, why).
  • Details of the reported event, with facts (i.e., who, where, when).
  • You are NOT responsible for investigating the alleged violation, or for determining fault or corrective measures.

What you can expect from Sked-Social

  • Your report will be submitted to the security committee for review.
  • Protection of your identity and confidentiality. (note: It may be necessary for your identity to be disclosed when a thorough investigation, compliance with the law, or due process of accused members is required).
  • Protection against any form of retaliation and harassment, such as termination, compensation decreases, or poor work assignments and threats of physical harm.
  • If you believe that you are being retaliated against, immediately contact external counsel.
  • Any retaliation or harassment against you will result in disciplinary action. (note: Your right for protection against retaliation does not include immunity for any personal wrongdoing alleged in the report and investigated.)
  • Due process for you and for the accused member(s).
  • Corrective actions taken to resolve a verified violation and a review and enhancement of applicable policies and procedures, if necessary or appropriate.
  • Continuous information security awareness training and understanding your rights as a whistleblower.

Last updated 21 November 2024.