Found Salt Theory on a slow Sunday and left with the perfect linen cover-up. The team helped me size two swimsuits without any pressure and the fit is exactly right. Easily my favourite shop on the coast.
Engagement
Answer every comment, DM and review from one queue.
A unified inbox across Instagram, Facebook, LinkedIn and Google Business reviews, with assignment, internal notes and AI-drafted replies in your brand voice.
hi! torn between the M and L in the square neck. I'm usually a 12 on the bottom, 10 on top. which way should I go?9h
hi hana, go the L. the square neck runs snug through the hips and the L gives you the same line up top. if it's not right, exchanges are free both ways.8h
The numbers that matter
What lands in a single queue.
5
conversation types unified
Comments, DMs, mentions, tagged posts and Google reviews in one place.
AI-drafted
replies in your voice
Smart assist suggests, you send or edit. Nothing auto-sends.
Google reviews
answered in the same queue
Business reviews land beside comments and DMs, so ratings never sit unanswered.
One queue for everything people send you.
Comments, DMs, mentions, tagged posts and Google Business reviews arrive in a single stream, live, without logging into five apps. Filter by platform, account or type, hide what is handled, and keep each mention linked to the post it came from so the context never evaporates.
Reply in your brand voice without leaving the thread.
Open a conversation and the original post sits right beside it, so you answer with full context. Smart assist drafts a reply in your voice, you edit or send, and you can assign the thread or add an internal note before anyone responds. Save tagged UGC to the Library in the same move.
Sked · Inbox · Conversation
thank you, maya. slow sundays are exactly what we are made for. so glad the linen cover-up and both suits fit just right, come back any time, the kettle is always on.
The original post travels with every conversation.
Where community lives
Three ways the queue stays under control.
Every conversation in one place
Comments, DMs, mentions, tags and Google reviews across your channels. Filter by platform, account or type, and hide the ones you have handled.
AI replies and saved templates
Smart assist drafts on-voice replies, and one-click auto-reply templates cover the FAQs. You send or edit first, so you stay the human.
Assign, note and never double-reply
Assign to the right teammate, add an internal note, and route sensitive approvals upward. The context stays on the thread, not in a Slack message.
Sked vs the notification pile
One queue beats ten notification tabs.
App-hopping by hand
- Log into each network's inbox separately to catch up
- Miss DMs and tagged posts buried under notifications
- Copy replies between tools and hope tone stays consistent
- Lose track of who already answered which message
Sked Social
- Every channel plus Google reviews in one live queue
- Smart assist drafts the reply in your brand voice
- Assign and add internal notes so nothing is answered twice
- Save tagged UGC to the Library without leaving the thread
Who it's for
Built for teams fielding real message volume.
Agencies
Keep every client's comments, DMs and reviews in one queue, assign per client, and use internal notes for sign-off before a reply goes public.
Local and multi-location brands
Answer Google reviews for every location alongside social replies, stay on brand, and keep response times down without living in native apps.
In-house social teams
Turn a chaotic notification pile into a shared queue, so community management is a workflow instead of a scramble across six tabs.
Works with
The inbox works with the rest of the workspace
AI tools
Smart assist drafts on-voice replies right in the queue, so responses are one edit away.
Explore →Media library
Save tagged posts and mentions straight to the Library with captions and attributions intact.
Explore →Reputation management
Fold Google reviews and sentiment tracking into the same queue you already work in.
Explore →
How do I manage all my social media comments and DMs in one place?
Connect your accounts and Sked pulls comments, DMs, mentions, tagged posts and Google Business reviews into one unified inbox. Filter by platform or type, assign conversations to teammates with internal notes, and let Smart assist draft on-voice replies you approve before sending.
- Covers Instagram, Facebook, LinkedIn and Google Business reviews
- AI-drafted replies plus one-click auto-reply templates for FAQs
- Assign, add internal notes, and hide completed conversations
- Save tagged UGC to the Media Library without leaving the thread
The proof behind the workflow.
- 94%customer satisfaction (CSAT)Measured across 10,000+ marketers who run their social on Sked.
- 90saverage first responseAverage time to a real human reply from the support team.
- 4.6/5on G2 from verified reviews80+ verified customer reviews on G2.
- SOC 2Type 2 certifiedYour content and your audience data, handled to enterprise standard.
Common questions
Questions about Inbox.
Which platforms are unified in the inbox?
Comments, DMs, mentions and tagged posts from Instagram, Facebook and LinkedIn, plus Google Business reviews and Q&A. One queue, one workflow, one workspace, with no app-hopping between logins.
Does AI draft the replies?
Yes. Smart assist drafts on-voice replies for reviews, DMs and comments, and one-click responses handle the routine ones. You review, edit or send as is. Nothing sends on its own.
Can I assign conversations to team members?
Assign by channel, brand, priority or type, and add internal notes so the context travels with the thread. You can also route approvals up to management before a sensitive reply goes out.
Do you support Google Business reviews?
Yes. Monitor and respond to Google Business reviews from the same inbox as your comments and DMs, with AI-drafted replies in your brand voice. It is particularly strong for local and multi-location teams.
Can I save posts I am tagged in?
Yes. Save posts you are tagged in and mentions straight to your Media Library from inside the inbox, with captions and user attributions kept intact, so you can reshare approved UGC later without hunting it down.
Can I set up quick replies for common questions?
Yes. Build auto-reply templates for the questions you answer over and over, then drop them in with one click. Filters let you hide completed conversations so the queue only shows what still needs a human.
Updated
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