Tickets that name the requester
Sked surfaces the social handle in the ticket subject and body, so agents know who they are helping without an email address.
Zendesk
BetaYour social inbox, escalated into Zendesk.
Turn a comment or DM into a Zendesk ticket, assigned to the right agent, with the requester's social handle front and centre.
Sked · Inbox · Zendesk
A handle is not an email. We handle that.
1click
conversation to ticket
From any Sked inbox conversation.
Outbound only
nothing imported
Zendesk tickets do not flow back into Sked.
No duplicates
retries reconcile
The escalation id becomes the ticket's external id.
Triage social like a support queue.
Work comments and DMs the way your support team works tickets: assign, resolve, and when a thread needs the help desk, send it to Zendesk with the transcript attached and the requester named in the subject, assigned to the agent you chose at setup.
Sked · Moderation
- Bec Trainor@bec.trainor2hUnreplied
Hey, ordered the rib knit in bone last week (order #41862) but I need to swap for the kelp instead. Still possible before it ships?
on “low tide is live. eleven pieces in sea glass, bone,…”Question - Hana Okada@hana.swims9h
hi! torn between the M and L in the square neck. I'm usually a 12 on the bottom, 10 on top. which way should I go?
on “@mariakeeps in the rib-knit one piece, 7am swim at…”Question - Priya Nair@priya.in.transit1d
is the high-rise brief in tide stripe ever coming back? checked the site every week since march, this is becoming a personality trait
on “about our fabric: every suit is cut from regenerate…”Question - Marlo Reyes@marlo.does.cold.water3dUnreplied
deal. winter water's only getting colder.
on “30 seconds from the low tide shoot. wind warning, t…”Neutral
The DM arrives as something your team can work.
Assigned on arrival
Choose a default agent when you connect and escalated tickets land in the right queue.
One escalation, one ticket
The escalation id becomes the ticket's external id, so a retry never creates a second ticket.
One direction: out.
This connection creates Zendesk tickets from Sked conversations. Zendesk tickets do not flow back into Sked.
Does Coach Park have any 1:1 slots open? Chasing a 200kg deadlift by March and the group programming has me close but not there.22h
Park's 1:1 book is full until next month but Reyes has Tuesday and Thursday afternoons open. He's pulled 290 and coaches the deadlift block. Want us to set up an intro chat?21h
Yes please, Thursday works. And tell him I'm bringing my own belt, I've heard about the loaner bin.45m
The ticket your agents actually need.
Subject, a transcript excerpt of the customer conversation, priority mapped to Zendesk's values, your tags and a deep link back to Sked. Social contacts don't come with an email address, so Sked surfaces the customer's handle and display name right in the subject and description; your agents always know who they're talking to.
- Transcript excerpt, priority and tags included
- Customer handle surfaced for email-less contacts
- Internal notes never leave Sked
Marigold & Rye@marigoldandrye
FiltersDisplay
Internal review1
ScheduledWed 22 Jul, 10:30 AM
Marigold & Rye
Holiday gift boxes are open for pre-order: seeded rye, chocolate babka, house granola and a jar of hot honey butter, $58. Limited to 80 boxes. Order at the counter or through the link in bio. Pre-orders close the 18th, or when they're gone. Local delivery available the final week before the holidays. #giftideas #holidayshopping #shoplocal
Launch+1
Internal reviewClient approval0
Approved1
ScheduledSat 18 Jul, 8:00 AM
Marigold & Rye
Some news: from next month, our counter coffee comes from Cooper Lane Roasters, a small-batch roastery 11 streets away. We tried nine local roasters before picking. Their medium roast plus one of our morning buns is the best $9 breakfast in the neighbourhood. Retail bags hit our shelf the same week, $19. #localcoffee #shoplocal
Launch+1
ApprovedScheduled3
ScheduledSun 12 Jul, 7:30 AM
Marigold & Rye
This weekend's specials: cardamom knots, pear and frangipane tart, and the breakfast pie is back. The pie sells out every single week, usually before 10am. Want a sure thing? Pre-order at the counter by Friday close. Doors at 7, Saturday and Sunday. #weekendbaking #breakfastpie #bakerylife
Launch+1
ScheduledScheduledTue 14 Jul, 8:30 AM
Marigold & Rye
Saturday: Riverside Market, stall 14, 8am until sold out. New this week: rye crackers made from offcuts of the seeded loaf, $6 a bag, great with the cheddar from the dairy stall next to us. Zero waste, very good snack. Come tell us what you think.
Launch+1
ScheduledScheduledFri 17 Jul, 9:00 AM
Marigold & Rye
Winter menu lands Wednesday. New: braised leek and gruyere danish, a darker city loaf, and hot honey butter for the morning buns. Full list goes up on the board and here at 9am, and we'll be sampling the danish at the counter all morning. The favourites aren't going anywhere. We're just adding.
Launch+2
ScheduledDedupe that needs no setup at all.
Zendesk tickets have a built-in external_id, and Sked keys every escalation on it out of the box: retries find their existing ticket instead of opening a duplicate, with no custom field to create. Default assignees come from your own agent list.
- Built-in external_id dedupe, zero configuration
- Retries are safe by default
- Default assignee from your Zendesk agents
Help desk connected. What else?
Zendesk takes the tickets. HubSpot and Salesforce escalate the same way, and the ideas board reads Notion, Asana and RSS.
+ more
Get the Zendesk connection first.
Workflow integrations are rolling out to pilot accounts first. Tell us how your team uses Zendesk and we'll let you know the moment the connection opens up.
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The proof behind the workflow.
- 91%customer satisfaction (CSAT)Measured across 10,000+ marketers who run their social on Sked.
- 4.6/5on G2 from verified reviews80+ verified customer reviews on G2.
- SOC 2Type 2 certifiedYour content and your audience data, handled to enterprise standard.
“Sked Social changed the game and became the operational backbone of the agency almost overnight.”
Common questions
Questions about Zendesk integration.
Does this import Zendesk tickets into Sked?
No. It sends conversations the other way. Escalate a comment or DM from Sked's social inbox and a Zendesk ticket is created for it.
Social conversations have no email address. How does Zendesk know who the requester is?
Sked surfaces the requester's social handle in the ticket subject and body, so your agents can see who they are helping without an email address.
Can escalated tickets be assigned automatically?
Yes. Choose a default agent when you connect and escalated tickets land in the right queue. Each escalation id becomes the ticket's external id, so a retry never creates a second ticket.
Do our internal notes go to Zendesk?
No. Internal notes are stripped before the escalation leaves Sked. The ticket carries the customer conversation, not your team's commentary.
Do I need to configure anything in Zendesk?
No. Sked uses Zendesk's built-in external_id for dedupe, so retried escalations find their existing ticket with zero setup.
Can agents see the original conversation?
Yes. Every ticket carries a deep link back to the conversation in Sked, one click from ticket to thread.
Updated
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Love it. Can we hold until the Cooper Lane contract is countersigned? Should be Thursday.