Found Salt Theory on a slow Sunday and left with the perfect linen cover-up. The team helped me size two swimsuits without any pressure and the fit is exactly right. Easily my favourite shop on the coast.
Engagement
One inbox that's organized by the way you work.
A unified inbox across Instagram, Facebook, LinkedIn and Google Business reviews. Split by client, territory, or team. Filter your views by status or sentiment.
hi! torn between the M and L in the square neck. I'm usually a 12 on the bottom, 10 on top. which way should I go?9h
hi hana, go the L. the square neck runs snug through the hips and the L gives you the same line up top. if it's not right, exchanges are free both ways.8h
The numbers that matter
What lands in a single queue.
Unlimited
Boards per client, brand, or location
Create as many Boards as you have clients, brands or locations.
Brand Kit-aware
AI assisted Smart Replies
Smart Replies draw from each account's Brand Kit. Nothing auto-sends.
5
conversation types in one inbox
Comments, DMs, mentions, tagged posts and Google reviews all land here.
One inbox. Organized by how your team works.
Most social media inboxes are one long list; every DM and comment from every account in a single stream. Sked's isn't. Organize conversations by brand, client or territory. Surface what needs attention. Smart Replies draw from each account's Brand Kit. The inbox should work like your team actually works.
Reply in your Brand Kit voice without leaving the thread.
Open a conversation and the original post sits right beside it, so you answer with full context. Smart Replies draft in your Brand Kit voice — you edit or send — and you can assign the thread or add an internal note before anyone responds. Save tagged UGC to the Library in the same move.
Sked · Inbox · Conversation
thank you, maya. slow sundays are exactly what we are made for. so glad the linen cover-up and both suits fit just right, come back any time, the kettle is always on.
The original post travels with every conversation.
Where community lives
Five features, organized around how you work.
Organize by client, team or location
Create a Board that aligns with the way you work. One Board per client for agencies. One per region for multi-location brands. Each Board holds every conversation from every connected platform for that unit, in one place.
Filter what matters within each Board
A Feed is a filtered view inside a Board. Unread conversations. Unanswered conversations. Conversations with positive or negative sentiment. Choose which Feeds to create; the inbox stays organized without manual sorting.
See what needs attention before it compounds
A Feed showing negative-sentiment conversations across all your regional accounts, in real time. The difference between proactive community management and reactive damage control.
Every reply sounds like the account
Smart Replies draw from each account's Brand Kit. Set the tone once, and Sked generates draft replies that sound like the brand — not like text pasted in from another app.
Tag and find every conversation
Sales lead. Complaint. Brand mention. Community feedback. Create tags that match how your team tracks conversations, apply them as you work, and find them later.
Sked vs the single-stream inbox
Organized inbox. Included on all plans.
Everyone else
- Single undifferentiated stream across all clients and accounts
- No Board or Feed structure — manual sorting only
- Generic AI replies with no brand voice context
- From $79/user/month (Agorapulse) to $199/user/month (Sprout Social)
Sked Social
- Boards per client or territory, so nothing gets mixed up
- Sentiment Feeds surface urgent conversations before they escalate
- Smart Replies draw from the Brand Kit — every reply sounds like the account
- Extra User add-on: $15/user/month
Who it's for
Built for teams fielding real message volume.
Agencies
Create a Board for each client. Add Feeds for unread and unanswered conversations within each. Tag conversations by type as you go. When the client asks what you handled this month, the data is already there.
Local and Multi-location brands
Build Boards by location or region. Add a negative-sentiment Feed to each so nothing urgent slips. Answer Google reviews for every location alongside social replies. Your team handles their accounts; you keep the overview across every location.
In-house social teams
Stop managing a single pile of everything. Boards organize conversations by team or function. Feeds filter by what needs attention. Smart Replies keep every response on-brand without leaving Sked.
Works with
The inbox works with the rest of the workspace
AI tools
Smart assist drafts on-voice replies right in the queue, so responses are one edit away.
Explore →Media library
Save tagged posts and mentions straight to the Library with captions and attributions intact.
Explore →Reputation management
Fold Google reviews and sentiment tracking into the same queue you already work in.
Explore →
How do I manage all my social media comments and DMs in one place?
Connect your accounts and Sked pulls every DM, comment, mention and Google Business review into one inbox.
- Boards organize conversations by client, territory, or team
- Feeds filter within each Board by status, sentiment, or message type
- AI assisted Smart Replies draw from your Brand Kit for on-brand replies
- Custom conversation tags categorize every interaction as you go
The proof behind the workflow.
- 94%customer satisfaction (CSAT)Measured across 10,000+ marketers who run their social on Sked.
- 90saverage first responseAverage time to a real human reply from the support team.
- 4.6/5on G2 from verified reviews80+ verified customer reviews on G2.
- SOC 2Type 2 certifiedYour content and your audience data, handled to enterprise standard.
Common questions
Questions about Inbox.
Which platforms are unified in the inbox?
Comments, DMs, mentions and tagged posts from Instagram, Facebook and LinkedIn, plus Google Business reviews and Q&A. One queue, one workflow, one workspace, with no app-hopping between logins.
Does AI draft the replies?
Yes. Smart assist drafts on-voice replies for reviews, DMs and comments, and one-click responses handle the routine ones. You review, edit or send as is. Nothing sends on its own.
Can I assign conversations to team members?
Assign by channel, brand, priority or type, and add internal notes so the context travels with the thread. You can also route approvals up to management before a sensitive reply goes out.
Do you support Google Business reviews?
Yes. Monitor and respond to Google Business reviews from the same inbox as your comments and DMs, with AI-drafted replies in your brand voice. It is particularly strong for local and multi-location teams.
Can I save posts I am tagged in?
Yes. Save posts you are tagged in and mentions straight to your Media Library from inside the inbox, with captions and user attributions kept intact, so you can reshare approved UGC later without hunting it down.
Can I set up quick replies for common questions?
Yes. Build auto-reply templates for the questions you answer over and over, then drop them in with one click. Filters let you hide completed conversations so the queue only shows what still needs a human.
Updated
See Inbox in action. Start your 14-day trial.
Schedule, publish, listen and report in one place, with login-free approvals for every stakeholder and client. Try Sked free for 14 days, no credit card required.